Terms & Conditions

These Terms and Conditions govern your access to and use of my website and all digital services and products I provide. By engaging my services, placing an order, or using this website, you confirm that you have read, understood, and agree to be bound by these terms in full.

1. Acceptance of Terms

By visiting this website, purchasing a service or digital product, or entering into a project agreement with me, you agree to these Terms and Conditions without modification. If you do not agree, please refrain from using my website or engaging my services.

I reserve the right to update or revise these terms at any time without prior notice. The most current version will always be published on this website with the updated effective date. Continued use of my services after any modification constitutes your acceptance of the revised terms.

These terms apply to all clients, visitors, and users who interact with my website or purchase any service or digital product from me.

2. Services I Provide

I offer a range of professional digital services and products, including but not limited to:

• Website design and development (WordPress, Shopify, Webflow, Wix, Squarespace, Framer)
• Landing page design and conversion rate optimisation
• E-commerce store setup and product page design
• GA4 (Google Analytics 4), Google Tag Manager, Facebook Conversion API, and TikTok Conversion API setup
• Server-side tagging and analytics infrastructure
• Looker Studio dashboard creation and reporting
• Search Engine Optimisation (SEO) services including technical audits and on-page optimisation
• Digital marketing strategy, ad funnel setup, and campaign management
• AI chatbot integration and management
• Website maintenance and monthly retainer packages
• Digital products: website templates, themes, plugins, software licences, and SaaS tool setup
• Domain registration and hosting setup services
• The specific scope of work, deliverables, timeline, and pricing for each project are outlined in a separate project proposal or agreement, which must be signed or confirmed in writing before work begins.

3. Client Obligations

To ensure smooth delivery of my services, you agree to:

• Provide accurate, complete, and up-to-date information as requested
• Supply all required content, brand assets, login credentials, and materials within the agreed timeframe
• Respond to my queries, feedback requests, and milestone approvals in a timely manner
• Review and approve deliverables within the timeframe specified in the project agreement
• Refrain from making changes to the project scope after work has commenced without prior written agreement
• Not use my services for any unlawful, fraudulent, or harmful activity
• Not attempt to reverse-engineer, copy, or resell any of my proprietary methodologies or templates
• Comply with the terms and conditions of any third-party platforms used in your project

WARNING: Delays caused by late delivery of required materials, content, or approvals from your side may result in revised timelines and additional charges. In such cases, I am not obligated to provide a refund.

4. Project Proposals & Agreements

Before I begin any project, I provide a written proposal outlining the scope of work, deliverables, timeline, payment terms, and total cost. This proposal must be accepted by you in writing (via email, WhatsApp, or signed document) before I commence any work.
Any changes to the agreed scope, timeline, or deliverables after the project has started are subject to a separate change order or amendment, which may involve additional fees and a revised timeline. I am not obligated to implement scope changes without a written agreement.

5. Intellectual Property

Upon receipt of full and final payment, I transfer all ownership rights of custom deliverables created specifically for your project — including website files, custom design graphics, and bespoke code — to you.

The following remain my exclusive intellectual property and may not be reproduced, distributed, or used without my written consent:

• My proprietary development frameworks, internal templates, and workflow processes
•  My agency branding, documentation, and strategic methodologies
• Any work product created for projects where full payment has not been received
• Pre-built digital products (templates, themes, plugins) sold under a single-use licence

Digital products I sell — such as website templates or themes — are licenced for single-site use only, unless otherwise stated in writing. Redistribution, resale, or multi-site use is strictly prohibited and constitutes a breach of these terms.

Third-party assets, stock imagery, fonts, plugins, and software used in your project remain subject to their respective licences and are not transferred as part of my deliverables.

6. Payments & Invoicing

All fees are clearly stated in the project proposal or product listing. My standard payment structure is as follows:

• A 50% upfront deposit is required before I begin any project work
• The remaining 50% balance is due upon project completion and before final delivery of files
• For digital product purchases, full payment is required at the point of sale
• For monthly retainer services, payment is due at the beginning of each billing cycle
• I issue invoices via email. Invoices are due within 7 days of issuance unless otherwise agreed in writing.
• Invoices unpaid beyond 14 days may incur a late fee of 2% per month on the outstanding balance
• I reserve the right to pause or withhold delivery of work until all outstanding balances are settled

All prices are quoted in Bangladeshi Taka (BDT) or USD as specified in the proposal

WARNING: If you initiate a chargeback or payment dispute through your bank or payment provider without first raising the issue with me directly, I reserve the right to terminate all services immediately and pursue recovery of the full amount through legal means.

7. Revisions & Change Requests

Each project includes a defined number of revision rounds as specified in the project proposal. Minor revisions (adjustments to text, colours, layout tweaks) within scope are included. Major changes — including changes to the overall design direction, additional pages, or new features not originally agreed — are considered out-of-scope and will be quoted separately.

I aim to accommodate reasonable feedback at each revision stage. However, repeated or contradictory change requests, or feedback provided after the agreed revision period, may result in additional charges.

8. Limitation of Liability

To the maximum extent permitted by applicable law, I shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of revenue, profit, business opportunities, or anticipated savings
• Loss of search engine rankings, advertising performance, or conversion rates
• Data loss or corruption resulting from third-party platform updates or failures
• Any damages arising from client-side modifications made after project handover
• Service interruptions caused by third-party hosting providers, domain registrars, or platform outages

My total aggregate liability for any claim arising from my services shall not exceed the total fees paid for the specific service in question during the three months preceding the incident.

9. Termination

Either party may terminate an ongoing retainer or service agreement with 30 days’ written notice. For subscription-based retainers, termination takes effect at the end of the current billing cycle.

I reserve the right to immediately suspend or terminate services without prior notice in cases of:

• Non-payment or repeated payment failures
• Abusive, threatening, or disrespectful conduct toward me
• Use of my services for illegal, fraudulent, or harmful activities
• Material breach of any clause in these Terms and Conditions

Upon termination, all outstanding fees for work completed to date remain

payable. I will deliver any completed work only upon receipt of all outstanding payments.

10. Confidentiality

I treat all client information, business data, and project details as strictly confidential. I will not disclose your confidential information to any third party without your prior written consent, except as required by law.
Similarly, I ask that you treat any proprietary information, pricing, methodologies, or processes shared by me during our engagement as confidential and not disclose them to third parties.

11. Force Majeure

I shall not be held liable for any failure or delay in delivering services caused by circumstances beyond my reasonable control, including but not limited to natural disasters, power outages, internet disruptions, government actions, cyberattacks, hosting provider failures, or any other unforeseeable event. In such cases, I will notify you as soon as reasonably practicable and agree on a revised timeline.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from or related to these terms shall first be attempted to be resolved through direct negotiation between us in good faith. If a resolution cannot be reached within 30 days, both parties agree to submit to the jurisdiction of the competent courts of Bangladesh.
For any questions or concerns about these Terms and Conditions, please contact me in writing via the email address or contact form on my website.