Privacy Policy

Legal Document

I am committed to protecting your privacy and handling your personal data with care, transparency, and respect. This Privacy Policy explains what information I collect when you visit my website or use my services, how I use it, how I protect it, and your rights regarding your data.

By using my website or engaging my services, you consent to the data practices described in this policy.

1. Who I Am

I am an independent digital service provider offering website design, web development, analytics, SEO, and digital marketing services. I operate this website and all associated services personally. When you interact with my website or purchase my services, I am the data controller responsible for your personal information.

If you have any questions about how I handle your data, you can reach me at the contact details provided on my website.

2. Information I Collect

2.1 Information You Provide Directly

When you contact me, fill in a form, or place an order, I collect:

Your full name
Email address and phone number
Business name and website URL
Project details and requirements you share with me
Payment information (processed securely through payment gateways; I do not store raw card details)
Any other information you voluntarily share via email, WhatsApp, or my contact form

2.2 Information Collected Automatically

When you visit my website, I automatically collect certain technical information:
IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent on each page, and navigation behaviour
Referring URLs (which website brought you to mine)
This data is collected via cookies and analytics tools (see Section 5)

2.3 Information from Third Parties

In some cases, I may receive information about you from third parties, such as:
Referrals from other clients or collaborators
Information you share publicly on professional platforms (e.g., LinkedIn) when reaching out to me

3. How I Use Your Information

I use the information I collect solely for the following purposes:

To communicate with you about your enquiry, project, or order
To deliver the services or products you have purchased from me
To issue invoices and process payments
To send project updates, milestone notifications, and relevant service-related communications
To improve my website, service quality, and overall user experience
To comply with my legal obligations
To send occasional marketing or promotional communications where you have explicitly opted in (you can opt out at any time)
To prevent fraud, abuse, or misuse of my services

I will never use your personal data for any purpose beyond what is listed above, or in any way that is incompatible with the reason for which it was originally collected.

4. Legal Basis for Processing Your Data

I process your personal data on the following legal grounds:

Contractual necessity: I need to process your data to fulfil the services you have engaged me for
Legitimate interests: I have a legitimate interest in maintaining records of client communications and improving my services
Consent: Where I send you marketing communications, I do so only with your consent
Legal obligation: I may need to retain certain data to comply with applicable laws and regulations in Bangladesh

5. Cookies & Tracking Technologies

My website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use my website. The types of cookies I use include:

Essential cookies: These are strictly necessary for the website to function (e.g., session management). You cannot disable these without affecting website functionality.
Analytics cookies: I use Google Analytics (GA4) to collect anonymised data about how visitors interact with my website. This helps me understand traffic patterns and improve my content.
Marketing cookies: I may use Facebook Pixel and TikTok Pixel to measure the performance of my advertising campaigns. These tools track conversions and allow me to optimise my ads.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of my website.

6. Third-Party Services I Use

To operate my business and deliver my services, I use a number of trusted third-party tools and platforms. These providers may process your personal data in accordance with their own privacy policies:

Google LLC (Google Analytics, Google Tag Manager, Google Search Console, Google Workspace)
Meta Platforms Inc. (Facebook Pixel, Facebook Conversion API)
TikTok Inc. (TikTok Pixel, TikTok Events API)
Payment processors (bKash, Nagad, Rocket, local bank transfers)
Communication tools (WhatsApp Business, email)
CRM and project management platforms I use internally
Website hosting and domain service providers

I only share the minimum amount of data necessary with these third parties to fulfil the service. I do not sell, rent, lease, or trade your personal data with any third party for marketing or commercial gain.

7. Data Retention

I retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. My general retention periods are:

Client project data and communications: retained for up to 3 years after the project is completed
Financial and invoicing records: retained for up to 7 years as required by Bangladeshi tax and accounting laws
Website analytics data: retained in accordance with Google Analytics settings (typically 14 months)
Marketing contact data: retained until you withdraw your consent or request deletion

After the applicable retention period, I securely delete or anonymise your personal data.

8. Data Security

I take the security of your personal data seriously. I implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

Use of secure, encrypted communication channels
Password-protected and access-controlled systems
Regular review of data access permissions
Use of reputable, security-compliant third-party service providers

While I take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. In the unlikely event of a data breach that affects your rights, I will notify you promptly in accordance with applicable law.

9. Your Rights

You have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data I hold about you
Right of rectification: You can ask me to correct any inaccurate or incomplete data
Right of erasure: You can request that I delete your personal data, subject to my legal retention obligations
Right to withdraw consent: If I am processing your data based on your consent (e.g., marketing emails), you can withdraw that consent at any time
Right to object: You can object to certain types of processing, including direct marketing
Right to data portability: You can request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact me in writing via the email address listed on my website. I will respond to your request within 14 business days.

10. Children’s Privacy

My services are not directed at individuals under the age of 18. I do not knowingly collect personal data from children. If you believe I have inadvertently collected information from a minor, please contact me immediately and I will take steps to delete it.

11. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in my practices, technology, or applicable law. When I make changes, I will update the ‘Last Updated’ date at the top of this page. I encourage you to review this policy periodically. Continued use of my services after any changes constitutes your acceptance of the updated policy.

12. Contact Me

If you have any questions, concerns, or requests regarding this Privacy Policy or how I handle your data, please contact me through:

Email: hello@marufahmedshuvo.com
Phone / WhatsApp: +880 1410 440 845

I will do my best to respond to all privacy-related enquiries within 5 business days.